At Jewelry Koval, we want you to feel confident and delighted with your purchase. If something doesn’t feel right, you may return the item within the timeframe below.

Return Period

You can return eligible jewelry within 20 days from the date of delivery.

Return Requirements

To qualify for a return:

• Items must be unworn, undamaged, and in original packaging

• All certificates, receipts, and product documentation must be included

• The order number must be clearly stated in your return request

Start Your Return or Request an Exchange

To initiate a return, please email us at jewelrykoval@gmail.com with the following details:

• Order Number

• Reason for return or exchange

• Preferred size or style (for exchange)

• Supporting photos (if applicable)

We'll get back to you within 24–48 hours with next steps.

Shipping Costs

Return shipping costs are non-refundable, unless otherwise specified by our support team. Please contact us if you believe an exception may apply.

Return Shipping Guidelines

• Customers are responsible for selecting a secure, trackable shipping method

• Items should be packaged with care to prevent damage during transit

Refund Process

Once we receive and inspect your item:

• We’ll send a confirmation email when the refund is approved

• Approved refunds are issued to your original payment method within 5–10 business days