At Jewelry Koval, we want you to feel confident and delighted with your purchase. If something doesn’t feel right, you may return the item within the timeframe below.

⏳ Return Period

You can return eligible jewelry within 20 days from the date of delivery.

✅ Return Requirements

To qualify for a return:

  • Items must be unworn, undamaged, and in original packaging

  • All certificates, receipts, and product documentation must be included

  • The order number must be clearly stated in your return request

📬 Start Your Return or Request an Exchange

To initiate a return, please email us at jewelrykoval@gmail.com with the following details:

  • Order Number

  • Reason for return or exchange

  • Preferred size or style (for exchange)

  • Supporting photos (if applicable)

We'll get back to you within 24–48 hours with next steps.

💰 Shipping Costs

Return shipping costs are non-refundable, unless otherwise specified by our support team. Please contact us if you believe an exception may apply.

📦 Return Shipping Guidelines

  • Customers are responsible for selecting a secure, trackable shipping method

  • Items should be packaged with care to prevent damage during transit

💳 Refund Process

Once we receive and inspect your item:

  • We’ll send a confirmation email when the refund is approved

  • Approved refunds are issued to your original payment method within 5–10 business days